Our story: we recently built an adobe style home outside St. George and Stout Roofing installed our roof and drains (just over a year ago now). All was fine until we left for vacation about a month ago only to return to find water on the floor in 2 rooms and part of our ceiling sagging. We happened to return when it was raining and water was streaming down the wall from the section of sagging ceiling. We immediately called Stout, who came out within 2 hrs and applied a patch (fortunately it was sat and not sun). The culprit was the drain directly above the sagging ceiling area. It had been improperly sealed and so Stout applied a temporary patch and said they'd return to fix it properly later in the week. They are here now and what we found out was that only ONE of our drains (out of about 10) was done properly the first time. All the others are missing this "skirt" that goes between the drain and the membrane (this is in addition to the seal around the drain). So obviously the potential damage could have been far greater. Talk about INCOMPETENCE. How the heck do these guys stay in business.
So now we have drywall, insulation and texturing/painting to do in order to repair the water damage. In addition, part of our floor is ruined and one piece of furniture damaged. And it's a little over a year since Stout did the original job. Our next step will be to ask if Stout would kindly cover the cost of repair. Stay tuned -- I will amend this post with their response.
Ammendment: It's now been over 1 month since we faxed Stout a copy of the invoice from the drywall company along with a chronology of events and request for reimbursement. We phoned about a week ago and spoke with Kelly Casey, a co-owner. He said he had approved payment and would check with Travis about the status of the check. Well, we have yet to receive a check in the mail and so we phoned again and left a message for Travis, who never returned our phone call. We will attempt to contact Stout one more time but then, we will need to get other parties involved.
A caveat: we noticed that Stout is building a home or homes in Virgin -- Larry Stout's name is on the construction sign. Buyer beware.