Do not patronize this establishment, as they are a bunch of criminals and scam artists. 3 of my friends and I visited Port O Lounge on Friday, January 18, 2013. The waitress Tia (shady looking, overly friendly to the point of being annoying) informed us we had to hand in a credit card if we wanted to 'hold the table', the thought of having to hold a table with a credit card seemed odd to us, but nonetheless I handed in my card.
The server assured me it would not be charged. At the end of the night I personally approached the server and asked to pay for my 2 Captain & Cokes and was promptly presented with a check for $12, which I charged to my debit card. 2 of my friends handed in their credit cards to pay for their tab as well and one of them paid cash, we left shortly thereafter.
Much to my surprise, the next time I looked at my bank statement, there were 4 debits to my account from Port O Lounge, one for the $12, my original authorized charge, as well as three additional charges adding up to a total of $141.09. I immediately called my bank, who agreed these are fraudulent charges, had to cancel my card and put disputes on the charges which now will take up to 14 days to solve and to get my money back.
To further aggravate things, I emailed the place and got a call-back from a so-called Manager, named Phillip, who besides patronizing me and questioning the validity of my claim was arguing that they did not charge me a total of $141.09 when my electronic bank statement clearly shows charges for that amount. When I told him I want to see the credit card slips with my signature on them authorizing the charges we got very quiet all of a sudden, as we was not helpful at all and a waste of my time, I am herewith sharing my awful experience with this place, in hopes that nobody will have to go through the same.
Verdict: DO NOT GO HERE. BOTH THE STAFF AND MANAGEMENT WORK TOGETHER TO RIP CUSTOMERS OFF AND PLACE FRAUDULE
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