Not sure if this is her name or not.....Kathy was the first person I talked to on the phone when I called to make an appointment. She was very helpful and explained options to me since my situation was a little different. I had a gift certificate that I wanted to use plus adding it to a 3 month membership. And I couldn't find the actual GC but she explained that it was still in the computer so it didn't get wasted.
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