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Watch Out - Review by Maia P | Spa Envy

Spa Envy


Watch Out 9/22/2006

I took a party of 8 women to Spa Envy for my wedding mani/pedi. It seemed great at first-- you can bring food and drinks, services are affordable. I was the one that dealt with all the arrangements, including the scheduling when we got there. To make a long story short, they messed up and I ended up with only a pedicure, no manicure-- while the rest of the women had both. They were unapologetic, and in fact claimed that it was my fault, that I said that I did not want both-- which I never would have said, as it was my wedding and I did all the communication for the group. They could not/would not find a way to make the situation right-- somehow it was impossible to give me a manicure right then, and they did not comp the pedicure. Everyone was left with a bad feeling. I will not be going back. They need to know that good customer service goes a long way. more
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