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Under estimate you all the way!!! They will play you - Review by Marcelo M | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.


Under estimate you all the way!!! They will play you 1/7/2013

TERRIBLE ESTIMATING PROFESSIONALS!!!! First estimate was $1,671.80 i paid in the end $3,200. Every time I would speak with Greg ext 145, he would assure me that my Ikea furniture was being overestimated, because their forms only allowed them to put average weight in furniture. Every time we spoke the estimate was higher and higher and he said, (along with other employees that I spoke with) that it would DEFINITELY be lower. When the mover came, he added another 900 lbs to the weight "estimate" and he counted a bundle of sticks ornament, that dosent even reach my knee as a 30lb box. Then he also assured that the 900lbs was an overestimate, LIE!!! They play you all the way to your credit card. I ended up going way over budget, they are "legally" ok, because they estimated correctly, BUT they ALWAYS SAY "it is overestimated dont worry" it is NOT. PLEASE LOOK FOR ANOTHER MOVING COMPANY. ( I did post on other web sites, do not make the same mistake I made) more
Owner response
Owner response 1/16/2013
The All State Van Lines Relocation has reviewed your online submission and we regret to hear of your dissatisfaction with your moving experience. It was in our intention to provide you with the most exceptional services ensuring a smooth transition to your new surroundings as we understand how stressful relocation can prove to be, however at times we may fall short of our ultimate goal. In regards to your concerns with the estimates our customers receive, prices are quoted based on the furniture list that is provided by our customers to their moving coordinators upon booking. Contractual documents also advise that the estimated cost provided are subjected to change in the event of increased weight, as well as additional services, if necessary upon loading or offloading including use of shuttle, long carry or additional packing , to name a few. As reflected in your account your items proved to be more than the amount you originally provided to calculate your estimated cost. It is to our knowledge that you agreed to render payment when the movers arrived for delivery, however you requested a reweigh to be performed. Our office made contact with the agent immediately and your request was made and on 12/6/2012 you confirmed that the reweigh took place. Please be advised that the results of the reweigh confirmed the previous actual weight determined, therefore all charges are valid and and we made no attempts to charge you incorrectly. We would like to express appreciation for the feedback you have provided in regards to the services you received throughout your relocation and would like to take this time to extend our sincere apologies for your dissatisfaction of the services provided. We will most certainly keep record of your review and use this as a stepping stone to assist in improving our company. Sincerely, All State Van Lines Relocation.
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