I guess it's true that you can't please everyone. Ken Scales has been handling all of my automotive needs for about eight years now. True, he can be gruff when someone goes to another shop with an issue, rather than returning to him so he can make it right. He does usually get it right the first time though.
I send ANYONE I know to Ken because I know they'll get the truth, even if it's not what they want to hear. I trust Ken, I trust his prices, I trust his mechanics and most of all I trust his integrity.