I found the space beautiful and inviting, large and airy very nice! But it's just not a very friendly store. I was greeted when I entered and then no one spoke to me until I had to pay for my yarn. I was there for over 15 minutes browsing, picking up yarn looking at displays. I had just come from ImaginKnit in San Francisco, they were very helpful and chatty and I felt right at home immediately which is what I expect for a yarn store. At Nine Rubies Knitting I tried making eye contact with several of the women knitting and even complimented one woman's project and was interrupted mid-sentence. I would have loved to have sat and knitted with them and probably spent more $$ but I just didn't feel comfortable there. I paid for my yarn and left.