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Refund - Review by Ana M | All State Van Lines Relocation, Inc.

All State Van Lines Relocation, Inc.

Claim

Refund 12/25/2012

I hire this company to relocate me they promise to pick up my furniture on a specific day, but was picked up three days later I end up paying extra days and a late fee to my landlord almost $250.00 when I file a claim they promise to refund me only $125.00 when the relocation cost me almost $2,000.00 this was early October, and I’m still waiting for my refund 12/24/2012. more
Owner response
Owner response 1/7/2013
After review of your posting, with the information provided, we were able to locate your account. All State Van Lines Relocation wishes to express regret in hearing of the delays experienced and the inconveniences caused. As the moving industry is one which is vulnerable and prone to last minute minute changes, our contracts are drafted with this in mind and outlined in the Terms & Conditions included in the documentation you received during your booking process. All dates requested are estimates and are picked up and delivered within reasonable dispatch and reasonable time. We make every effort in performing our customers' moves within the requested moving dates as contracted and try to accommodate our customers despite circumstances that occur beyond our control but unfortunately at times our efforts prove futile. As a result of the delay, our office extended an offer in compensation in the amount of $125.00. We apologize that this amount was not reimbursed within your preferred time frame. We also regret that this amount was unsatisfactory to you, however please be advised that usually delays are addressed at a predetermined amount as indicated by the shipping agreement and the amount that was offered exceeded the sum you would have received had it been addressed based on the predetermined amount. All State Van Lines Relocation most certainly appreciate the opportunity you have given us to rectify your issues. We thank you for your patience thus far and should you have any further questions you may contact our office at your earliest convenience. Thank you. Sincerely, All State Van Lines Relocation
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