Victor's used to be a part of the standard morning routine for both me and my wife. I'm sure we've spent thousands of dollars there over the years. The owner, Walter, was invariably rude and pushy, without a glimmer of customer service in his body. But we put up with him because we liked the coffee and the staff and the atmosphere. But after an experience where Walter was rude to my wife (easily one of Victor's most loyal and enthusiastic customers) and kicked her out of the restaurant, we haven't been back. Since then, I've heard numerous similar stories from other (former) customers. I can only hope that either (a) word will get around, business will drop off, and Walter will be forced to sell the business to somebody that cares about customer service; or (b) Walter will apologize. If either of those happens, we're back in a second. But I expect that the first is more likely than the second.