The staff (with an occasional exception) here works hard to provide top-notch (helpful, knowledgeable) service, which is a very pleasant surprise, as I wouldn't expect a store this size to be this way. (Compare a place like Target, Fred Meyer, etc., where the people are too busy and too few to really stop and answer anything but the most rudimentary questions).
Very wide--actually TOO wide (what about taking a cue from Trader Joe's?)-- selection of household items on two floors. I have bought a few "turkeys," so it would be nice if they limited their enormous stock to the best of the bunch, so to speak, thus making selection easier.
I have bought sets of Calphalon cookware, fleece blankets and a special "professional grooming" brush for my cat (it worked well the first time I used it to do a deep brushing), large Rubbermaid-type storage containers, massage machines, and so forth, here.
You don't have to go out to Northgate, Fred Meyer, etc. It's all right here downtown, which is a boon to those of us who live and work close to downtown. Also, it seems a lot more "relaxed" than similar cavernous places which begin to resemble gargantuan beehives of human consumption activity.
20% off coupons land in your mailbox all the time and and are a good deal. No problems with returns or exchanges. Extra cashiers appear quickly when there are customers waiting in line.
In case you think coupons are passe, read this:
They also have a very liberal exchange/return policy, and at times, minus the receipt, I have returned items, usually for store exchange, quite a while after it was purchased. No arm-twisting, no questions...
They do their best to provide pleasant service and keep your patronage. I appreciate this a lot.
So, in other words, despite my basic anti-corporate bent, I'll have to admit, some of the bigger stores have some pretty good service (my Safeway on Queen Anne is another AMAZING example).
Ditto Trader Joe's: those people work their tales off! And go out of their way to be helpful and agreeable, without "attitude."