Used to be better. Now,for instance, one can't return items for future credit: only exchanges. Not sure what happened to the dressing rooms, either.
Good central location on Capitol Hill in what used to be the REI flagship store.
Nice high ceilings, wide, roomy aisles, clean. Large selection of clothing and housewares. Books & CDs only so-so. Electronic goods often not in salable condition.
Very well attended (by middle-class folk) during their semi-frequent half-price sales.