Joan Talmadge is the owner of a small vacation web-sight. We are property owners using her site to advertise our rental home. Joan's review process has become an avenue for tenants who damage rental property to manipulate security deposit returns. She did not even publish our entire review when we commented on a complaint from a tenant that seriously damaged our property.
So why would she post any reviews at all if she intends to edit them? We had 2 complaints for the fiscal year of 2012 both dealing with tenants who breached lease agreement and damaged property. In Joan's own terms and conditions, she states that she does not post reviews concerning breach of lease agreement and security deposit issues...but she clearly brakes her own rules.
Most of my business associates have moved their advertising needs to HomeAway. We will be doing the same shortly. Joan's business generated $17,000.00 fiscally. HomeAways generates $735,000.00. I guess at this point I do not even have to question why.
Since filing my complaint with ROR, Joan removed our listing from her site.She has not reimbursed us for the remainder of our subscription, and given the history of customer service she has shown us I am sure we never will. We had listed our home with weneedavacation.com for 4 years. This year was the first year we ever had property damage from any renter and the first year we ever had a bad review. Joan is not able to professionally handle disputes of this nature and she will not stand behind the homeowner in security deposit dispute situations. To remove our listing is just another example of her unprofessionalism. Joan has never set foot in my rental home, he has never met me, yet she claims to hold her homeowners to high standards. When invited to see the property she refused. She prefers to only communicate through email. Homeowners beware. Once a bad review comes in, Joan will not treat you with any professionalism. She has no understanding that it is us, all of her homeowners that make her site possible.