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Lousy Customer Service - Review by Holly H | Concrete Forever

Concrete Forever


Lousy Customer Service 9/11/2006

We had a backyard patio installed in November 2005 by Concrete Forever. It was installed in a timely fashion according to our contract, and came in on budget. We thought it was strange that after the project was completed, no one came out to do a final inspection. We have had trouble with the color and sealant coming off almost immediately and have not been able to get anyone to come out and fix the problem. The one time we did get the owner on the phone, he said he would "special order" a super duty sealant for us (gee, that's what we were told we had bought in the first place) and that it would cost us $600 to have it put on!!! Forget that! What about the "5 Year Warranty" we supposedly have???Repeated phone calls for the past several months and promises of quick action have not happened and we are extremely disappointed. Do NOT do business with this company! Check with the BBB--evidently we are not alone in our complaints! Notice also there is no address listed on their website, nor is there one on our contract/warranty! more
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