The other day, a Saturday morning 2 weekends ago I was shopping there for my cats. In addition to their bi-monthly supply for litter and food, I also bought them Advantage flea medicine. The medicine is usually $60 but was on sale for $45 (4 pack). Well in my own stupidity and tiredness I left the Advantage in my shopping cart when I took it to my car to unload! 10 minutes later I am gassing up my car a few miles away in Dedham and I get a call from Pet Supplies Plus that they found my Advantage. I didn't even know I had left it! Some customer saw it in the cart, took it inside to let them know, and they were able to look up recent transactions and found my contact info. TALK ABOUT HONESTY!! I was struck with how amazing their customer service was. They said they would hold on to it until I came back. So I rushed back over there and there it was waiting for me.
Thank you so much for going above and beyond for your customers! We will continue to shop here!