The website clearly states the price schedule for the services they offer, which are considerably more expensive than other local providers of the same service at the same quality level. After visiting the place to check it out and going on a tour of the facility, I noticed foul odors, animal feces in the parking lot that had not been picked up, and that the little fenced in yard to let you dog go potty before going inside was littered with feces. The level of cleanliness, at least on that particular day, was not up to my standards. Lastly, the staff largely consists of college age kids between 18 and 25 and the people in charge who are in their 50 and 60s by my estimation. The check in can be a bit of a hassle with the mandatory check-in exam on your first visit that involves a young kid interviewing you about your pet's behavior, health needs, and requirements for their stay. This person is not a vet, so what exactly are they checking for and what knowledge-base are they drawing from? To catch medical issues and properly address them, I would think a certified, licensed veterinarian would be on staff to do these so-called "check-in" exams. Who better to catch something a young adult might miss, right? Also, when picking dogs up, sometimes it takes 2 or 3 calls to get your dog and their things brought downstairs to you. What in the world is the hold up?
I haven't been back since my one and only less-than-stellar-experience.
In short, in my own opinion, Olde Towne Pet Resort is pretentious, overrated, charges more than their services and the quality thereof can justify, overconfident, needs to better train their staff, and hire mature, responsible adults who enjoy the work and do not goof off or frequently make mistakes (as young people often do).