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lets not fool ourselves... this is about $ - Review by Annonymous A | Toyota of Boardman

Toyota of Boardman


lets not fool ourselves... this is about $ 11/23/2012

This is a business, and like any business they are interested to make money, not 'help you out' if it means putting an real effort into it. This review is neither good or bad; just facts. when I came in all the usual amenities you would expect from a major dealership were there, clean bathroom, free coffee or soda, tv and a waiting room. It was the day after thanksgiving and I broke down 100 miles from home. The work I needed for my car was quoted at $4000 for one part and labor, and they were not even 100% sure and said they needed to call Toyota a few days later to confirm that’s what was wrong. Since it was still being financed no one was interested to even discuss putting me in a new car. I was told literally "you are what we call under the hole" which has something to do with 'negative equity' and that no bank including them (mind you I only owe 8,000 to Toyota Financial on an 07 Prius) would finance me. So that was that, no real humanity or help, but hey, as a business man I can respect the bottom line, right? After all; This is America, dealerships are all about profit, cars are a luxury, too bad for me... I don’t have any hard feelings, but I thought I would mention: When I finally had the vehicle towed back home 100 miles away to ANOTHER Toyota dealership in Pennsylvania: THEY put me in a rental IMMEDIATLY, then they looked up some stuff online right in front of me and said that there is a good chance that various recalls on the 04to07 prius might cover this part, and that they could certainly find a way for me to finance the repair. I showed them the same part on ebay motors for $250 listed as “broken/forparts” as well as refurbished items for 1800 to 2400. The new dealership in PA said they would exhaust every option, even looking for a salvaged part for me to make sure I either get into another car or fix this one so I can actually afford it. Who cares about free coffee when you got a guy telling you he is going to find a way to help you, and you actually believe him? That’s what it should be about. more
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