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Fast, Reliable Water Heater Service! - Review by Kelly L | Pros Water Heater

Pros Water Heater

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Fast, Reliable Water Heater Service! 11/8/2012

We didn't get our work done through Excalibur because they don't do jobs across the bridge (in the East Bay). But Bill gave us great advice and saved us money! The Situation: My older parents live in an area that Excalibur does not service and really needed to replace a water heater that broke over the weekend. They got an estimate from Affordable Water Heater Company of over $2000 to replace the water heater, replace fittings, pull a city permit, etc. They even charged $99 to provide the estimate! My parents called me to ask my opinion before agreeing to the work, and to me, it sounded like a really high price so I looked on Yelp and found Excalibur Water Heaters on Yelp. The Solution: I called Pros Water Heater and conferenced Bill (owner) and my dad on the phone to discuss the details and Bill spent his (unpaid) time to help my dad - listening, asking questions, and giving some good advice. The water heater these other guys were going to install was not a reliable brand and the price they were charging was WAY HIGH. So we asked for a referral and Bill gave us one that was MUCH more reasonable. The Future: If I or any of my friends and family ever need a water heater repair or replacement, we'll definitely be calling Pros Water Heater San Jose! With only 10-15 minutes on the phone with Bill, I can tell he knows his stuff and is not stingy with his knowledge and helpfulness. more
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