To our Customers of 38 years and the future customers, This is an example of cyber-bullying...everyone knows that a business cannot last 38 years unless they are doing things right! This young girl, who's father is in criminal justice, thinks that she can bully everyone around her. When she called back to book her wedding, I told her that another young lady had already booked us this weekend and left a deposit. Since I was due to have heart surgery at sometime this last summer, we were only taking one wedding a weekend. I told her this also so the sooner the better for booking. She tried to get me to change my mind 2 more times...I just did not feel well enough to take on two weddings, it was unfair to ask my staff to do so. When I was in the hospital having pre surgery tests, this girl cornered my 84 year old mother and begged for her help. My mother felt sorry for the girl and said that she would do it... This young lady's mother came to pick up the flowers, since the wedding was 90 miles away, signed the statement saying it was what they ordered and it was fresh (we have to do this nowadays, especially if they are traveling with the flowers). Then we get a trash talking call from the young lady...after listening for 50 or so minutes of cuss words, my mother told the girl to bring back the bouquet and she would get all you money back..that was answered by more screaming. The bouquet was less than $70. Then our wonderful business has been cyber bullied from that day forward...this young lady even waited until I went into heart surgery to come into our shop to yell and cuss at my 84 year old mother...a customer that came into our shop had to ask her to leave or he was going to call the police. This has been a nightmare..I tried not to answer back but she and her family have virtually ruined our three generation business. Finally, she received her money back and she is still trash talking and bullying.