Everytime I have to go here I end up waiting a hour or two. The only time I haven't waited that long is when I need to use the self pay machine. I would happily go to another Sprint store but the next store is 30 minutes from my home.
Sprint's customer service is non existent in my opinion.
The first time I had a problem, I went to have my phone repaired. The buttons were not working. They took a look and told me that I couldn't have my phone serviced today because they close in an hour and half. This was unexceptable. I was then instructed to come back the next day, but to call first and make sure they had a technician on duty. I called as I was asked and nobody answered the phone. I called 5 times in 2 days and never got an answer.
I called the customer service number and got great service, I thought. They told me my phone was under warranty and could be replaced at no cost. Great! Send me a phone! The phone never came and everytime I called I got a different story. I finally decided to go to the store.
The next time I went to store, its pack with atleast 30 people and only 3 people working. I arrived hoping to pick up a new phone I had ordered 3 weeks prior and still had not received even after speaking with customer service 4 times. The customer service agent on the phone told me I could go to the store and get my phone without any problems. He said that they would see the credit on my account and would assist me with no problem.
I got to the store and ofcourse this was absolutely not the case. They argued with me about my phone, they said it wasn't even under warranty anymore and I couldn't get it replaced and there should not be and was not a credit on my account and ofcourse they couldn't help me.
I spent 20 minutes on the phone with customer service explaining the problems for a 5th time.
Finally, after making a scene and explaining how unexceptable the customer service has been, the problem was solved.
After 2 and a half hours I went home with a new phone.
It sucks, but I'm still a customer because of the phone service, its definitely not the customer service.