Scheduling an appointment was easy, at 7:55 AM. Mike C. arrived within the hour (from across town) and diagnosed the problem with just a couple discriptions of what I had done. He could have done it over the phone (which he has done before with other customers). The cost of the fix (replace an ignition blower motor) was within the range of what other companies charge (based on my need for various services over the years). Mike had to get the part from a warehouse (somewhere in Denver), but had the furnace up and running in about two hours from when I originally called to make an appointment. And the furnace worked first time he turned on the power again. Though my wallet is a little thinner, my house is warm: the snow is outside. In addition Mike was courteous, considerate of my house and he explained what the failure was and the fix without any pretention or pushing. Very good gob.
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