I was quoted $126 per unit for service of 2 furnaces and 2 heat pumps. I asked to speak to someone about a service contract. I was told that the service tech would help me with that.
The service technician came out and did an excellent job given that he had only expected 2 heat pumps and no furnaces. He had the parts to make them work and told me verbally what to expect for the unit that was making noise. He also made a few suggestions and told me that he would have his office contact me about the service contract and quote for some heat directors and radiant heat bars. He did not leave a copy of the completed / signed service order - and I had expected to pay for the visit there and then.
Three weeks or so later, I receive a bill for quite a bit more than expected. I called the office and was told. "Oh no... it's $126 per gas furnace, but $248 per heat pump."
I asked about a service contract and was transferred to someone else. After we spoke, I asked about the rest of my request. Quotation for the metal shields to re-direct heat, the quote for the radiant bars. Oh... that's someone else. So I was transferred again to someone else who had pulled my company file and had everything "in front of her."
I asked her if she could kindly get everything to me and she offered to fax it. I waited, then figured she got busy and I would get it the next day. It's been more than a week. Nothing.
I guess they don't want my business!