For the small price they charge, The buffet is great. I have not had a problem with them bringing out fresh product, or bringing out items on the buffet that were out or requested. For example they had a lot of chicken out but there were no legs left, They were quick to accomadate and brought out some fresh chicken legs. They have a great selection also. From extra crispy to orginal and liver, mashed potatoes gravy, and their coleslaw is the best I have ate in Richmond.