We didn't get our work done through Excalibur because they don't do jobs across the bridge (in the East Bay). But Bill gave us great advice and saved us money!
The Situation: My older parents live in an area that Excalibur does not service and really needed to replace a water heater that broke over the weekend. They got an estimate from Affordable Water Heater Company of over $2000 to replace the water heater, replace fittings, pull a city permit, etc. They even charged $99 to provide the estimate! My parents called me to ask my opinion before agreeing to the work, and to me, it sounded like a really high price so I looked on Yelp and found Excalibur Water Heaters on Yelp.
The Solution: I called Pros Water Heater and conferenced Bill (owner) and my dad on the phone to discuss the details and Bill spent his (unpaid) time to help my dad - listening, asking questions, and giving some good advice. The water heater these other guys were going to install was not a reliable brand and the price they were charging was WAY HIGH. So we asked for a referral and Bill gave us one that was MUCH more reasonable.
The Future: If I or any of my friends and family ever need a water heater repair or replacement, we'll definitely be calling Pros Water Heater San Jose! With only 10-15 minutes on the phone with Bill, I can tell he knows his stuff and is not stingy with his knowledge and helpfulness.