This Firestone Complete Care auto repair and tire shop has had difficulty satisfying problems that we've experienced with engine repairs such as water-pump and timing belts and even relatively simple things like brake service.
A water-pump repair and simultaneously "recommended" timing-belt repair has cause so much damage to my car's engine that I've run up thousands of dollars of cascading repairs as a result of their shoddy workmanship.
The timing-belt issue was perplexing and because I have since learned that the timing-belt was not properly set and that the "teeth were off" and it was the cause of a tremendous loss of power, fuel mixture/ oxygen problems, carbonized the spark-plugs, etc., but Firestone merely said it was transmission related and that it wasn't changing gears.
A competent repair shop corrected the timing-belt and the car runs great now, but Firestone is unresponsive to my claims.
Additionally, the water-pump was incorrectly installed and the shoddy workmanship caused it to malfunction and I had to have the entire cooling system replaced after the engine overheated plus new gaskets! A new electronic distributor assembly also was ruined by the overheated engine.
Firestone is unresponsive to this claim too.
Additionally, my wife's brakes were deliberately sabotaged by Firestone as discovered by the mechanics at other auto-repair-shops so that she would not hear the telltale sound of the poorly installed brake-shoes (some nodule was deliberately cut off). Fortunately, the other repair shop found this and replaced the brake-shoes and showed us on the replaced brakes where Firestone made the cuts (we have the brake shoes)
Firestone refused to address this issue and tried to take the evidence from us. We're considering what our next steps and options are.
Certainly, their customer satisfaction level is poor to say the least with me.
No thanks to Firestone, my car is now running better than ever thanks to the competent repairs (if not expensive) of the professionals at Dover Dodge/Chrysler [that's right . . I take my car all the way up there now rather than take a chance with repair shops around here for engine work].