I've rented from Handy Andy several times, I've decide to move on to more expensive, but less dangerous providers. The truck I just rented had a defective Parking Brake (not a good thing), a drivers-side mirror that would move in a strong wind (literally), and AC that didn't work (OK, maybe I'm getting picky on this one). I allow rented an auger that kept going dead - even with the fuel position correct.
Net is that the quality is a little shoddy, but the prices are pretty good. They gave me a "discount" on the auger when I complained.
Lastly, some of the folks at Handy Andy are quite pleasant and patient with people who only rent these types of tools on a sporadic basis. However, a few of them give the distinct impression that you are bothering them with your mere presence...
Seems like a lot to go through. Next time I'm trying a different outfit and see if it works out better.