As my husband says, an empty store is an expensive store. And yes, coach bags are expensive, but it's a nice treat for myself. We won $400 at the Casino so I decided it was time for Momma to get a new bag. The staff was super nice, helpful, but didn't leer over my shoulder. One staff member was even nice enough to check the back, and brought out things that were not on the shelves. Can't wait for my next trip!