It was the night before Valentines, 10 days after I ordered, and I had not yet received the necklace I ordered. I was disappointed. Especially since I was going to give it to my daughter for Valentines day when I met her for lunch at her school. I thought my plan was foiled.
I sent an email to request a tracking # and find out where this is.
OMG! Within 15 minutes I had a response to my email with an apology, tracking #, and a shipping refund. It looks like I should get it. I thought I would just have to change my plans when I give it to her.
BUT, the designer contacted me via email, and wanted to personally hand deliver a necklace so that I could continue with my plans. I have NEVER in my life experienced customer service like this. The necklace is GORGEOUS! I'm very thrilled, and will be shopping with this company again.
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