I love Arby's food but if the service continues this way I will never step foot in another Arby's again. approx 11:40am 10-2-07 I was in the Thomasville NC Arby's. I got to the counter and asked for a small chocolate shake please and gave Melissa my Silver Valley Elementary School Discount card. She told me the full price then looked at the card and very rudely said "What's That". I explained I got 10% off, she then said in the same rude tone "well YOU could have said something". At that point I got an attitude and said "I KNOW you did not speak to a customer that way" she rolled her eyes and the crew manager kind of snickered. I asked for the manager. He took his time coming to speak with me.I told him about what had transpired and asked if that was standard policy for Arby's, he looked blank for a moment then stuttered and said "no". He then apologized and added that they get several discount cards so she did not know which one it was. (like she could not READ THE CARD) Anyway, for me a sucky half apology is not good enough. If Melissa is that unhappy and does not want to be there that much that it is coming through to the customers, then she needs to go home and not come back. BOTTOM LINE. I even had other customers, people I do not know, coming up to the manager and I speaking vouching for me. There was NO excuse for it.
Some of the other customers were upset at having to stand in line at lunch time with ONE register running because the crew manager, I believe her name is Felicity, was talking with an off duty employee about DSS cases and other jobs they both had! A line of more than 5 customers and she is talking and joking with an off duty employee?? The off duty employee left & Felicity got back on her register. That is not acceptable customer service either ESPECIALLY for a manager in any capacity. Arby's used to be top notch, the best of the major fast food chains. I am sorry it has slipped.
The food is still good but the customer service leaves ALLOT to be desired and is what pulled my rating of the business down. The only reason I am not rating it "poor" is because it is clean and the food is good.