We had gone to Applebees in Lexington, NC one Saturday evening and I ordered a dish that had steak and shrimp. I usually order my steak medium rare and this was no exception. My boyfriend ordered a steak dish and got his medium. The food took awhile to come out but they were kind of busy that night. They brought his out first, it looked good. He cut into it and it was waaayyyyyyy over done. He is not one to complain that much so he tried to eat it anyway. (eeewwwww a piece of dry leather!) They finally brought out mine, it looked good as well. I ate my shrimp and was eating on my side items, then I cut into my steak, it did not look quite right. I turned the steak over and that side was completely RAW! It has not been cooked at all. Now I like steaks a little rare but this was a little too extreme for me. When the wait person came back by he asked if we needed anything, I said I'd like for my food to be cooked on BOTH sides please. He looked at me kind of strange then I turned over my steak. He took it back to the kitchen. The excuse we got was that there were too many people in the kitchen and someone turned my steak over to cook the other side then someone else came by and the side that was up looked done so they threw it on the plate with the shrimp, cheese, and sides and sent it out. LAME EXCUSE to me because it did not appear as if that one side had ever seen much less touched the hot grill! After we sent it back and got a new one it was very good. The wait person stood at the table while I made sure it had been cooked on both sides. We NEVER got an apology, just the lame excuse.
We have been back since and the food and service is good.