I just returned from the worst meal and the worst service that I have ever encountered at my local Shoney's in Beckley, West Virginia. I had taken my daughter and my two granddaughters out to Shoney's for an evening meal. I waited at the seating desk for over ten minutes before any one tried to seat us. When the waitress did address us, she asked us if we were coming in or leaving. I feel it is important for me to tell you that there were only 4 other booths in use!
After we were seated, the same waitress did not even come to get our drink order for another ten minutes. She was not waiting on another table either. She took our order and I asked for a large sweetened tea and I received a small one with no refills offered until the waitress had removed my plate. I ordered fish sandwich with onion rings. They have always had the best ones. When my order came, the sandwich was hot, but the onion rings were cold. I tried to eat one, but they were cold. I tried to get the attention of my waitress, she continued to ignore me after passing right by my table once. After my sandwich was 2/3 eaten, she came to my table and I asked her to get me new hot onion rings. She took the same onion rings back and I could identify them because I had broken the largest one into to take a bite. When she brought them back, they were my same onion rings which had been deep fried (again) until they were hard and shrunk in size. I again told her that I could not eat them and told her I felt that they were my same ones recooked. She told me that she had watched the cook put new ones in the fryer and that they were just using a "different batter". The first serving of onion rings looked great except they were cold and then they expected me to eat the reheated ones? I discussed this with the manager who just asked, "Did you eat any of them?" I guess if she could see where I had eaten an entire ring, she could charge for it! I told her that I did not eat them, but I would have really loved to have eaten them if they were served hot and not reheated. She did not say anything, so I just told her that I would not pay for the onion rings. She proceded to take off the price of the onion rings, gave me my change and did not even try to apology or thank me for my service.
I told her that I was writing on Judy's Book and I was definitely going to report my experience with Shoney's Restaurant in Beckley, West Virginia. There is only one restaurant in Beckley! Again, she did not say a word. So I said "Thank you!". That was really a time that I wish I had my business cards! I would have definitely left one for the manager on dayshift! The worse part was my bill was around $28 and I was so disappointed that I did not enjoy any part of my meal. The waitress was very rude, avoiding our table and the manager was very inefficient. At one time, I would go to Shoney's every week with my mom when she was living. I will not go back to this restaurant.