Toys R Us has a lot of variety in kids toys and equipment. They have a lot of games that can't be found at the local discount department stores like Walmart.
Usually I find that there are no sales associates to assist customers in the store. Also, the associates at the customer service desk are usually not very helpful.
However, I recently bought a bike for my daughter at Toys R Us and I found the most helpful associate in the bike department! He took time to help size the bike for my daughter and made recommendations based on the fact that she still does not know how to ride yet and her size.
Generally this is a great store to go to if you have specific item in mind to purchase or if you are looking for something special for a little person. It is not a good place to take kids because they want EVERYTHING!!! So shop alone and surprise some little person later on!