I've been a loyal EPSON printer customer for years. So last night when my Stylus CX4600 pooped out I was extremely disappointed. I've only had the printer for about one year so it should be working fine. After at least 20 attempts to clean the print heads and nozzle checks I conclude that the printer is malfunctioning. After searching through my files for the receipt I of course cannot find the proper one. So I called EPSON's tech support number and they were able to look up all my info because I had registered the product. After a few minutes to troubleshooting, we determine that the printer has a "hardware malfunction." So they are sending me a brand new upgraded printer via FedEx. WAHOOO! I am so impressed with the service that I received. There was no hassle, no problems, no nothing. Just great customer service.