I host an annual murder mystery party for about 30 people. This means that at least once a year, I need to rent appropriate linens, glassware, tables, etc. in order to make it happen. I have worked with R&R now for 3 years on this party, as well as other events I have hosted, and I plan on working with them into the forseeable future.
They have a great website (www.rr-partyrentals.com) that allows me to explore the possibilities and, if I have any questions, they have always been incredibly helpful and prompt in responding. We've even had fun together planning unique uses for some of their equipment since sometimes the parties I host call for strange set-up.
I will say that I have never gone to R&R's warehouse without them knowing I was coming. I cannot comment on their office service without an appointment. But when I am on the books to be seen, they are friendly and easy to work with.
Their offered items are in good shape and of a quality I expect from a rental company.
R&R will deliver to the garage, but the rest is up to me. I believe you can pay extra for setup, although I've never done that. Everything they have is very easy to set up and take down, so I do it myself. (I've never had to set up tents or outdoor equipment.)
Finally, their prices are competitive to other rental companies in the area. The fact that they have pretty much everything available to look at on their website, their prompt responses to my questions, the quality of their items for rent, and the service I've received causes me to definitely recommend this company, if you're planning an event.