I have a 3rd party car alarm that was installed when we purchased the car in 98 in California. I needed service for it but my regular service center wouldn't handle it and instead referred me to Car Toys.
I called them to set up an appointment and told them who the maker was and that I needed service: was this something they could help with. They said sure, bring it on by. We worked out a date and time and I told them I'd have to drop it off (since, you know, I work during the day) at 8:30. Again, they said sure, bring it on by.
I get there at 8:30 (with my wife in our other vehicle since they don't do anything so helpful as a shuttle service). Closed. The sign says they open at 9. Nice job guys: way to waste 30 minutes in a busy week.
When they do open, I go to check in. The guy checking me in gets a puzzled look when I go over again what I told the guy on the phone. He proceeds to tell me that for 1/2 of labor they can look and see if it's something simple, but because they didn't install the system they most likely would only be able to pull the old one and install a new one.
Nice bait and switch guys. They had no intention of actually providing service to my old system (beyond maybe changing a battery if it were that simple, which it's not). They told me to come by with it knowing they couldn't service it so they could try to sell me a new one.
So, certainly don't go to this Car Toys and I'd steer clear of them entirely given how ethically challenged they are.