First, I made the appointment and was told they would arrive between 1:00 and 3:00pm so I made arrangements for someone to be at the house while I was at work. I called at 3:30 because I hadn't heard anything from the company or technician about them being late. I was told they were running late and would arrive at 4:30. When I asked why I was not notified that they were running late, I was told the guy was so busy he couldn't call. Really? After arguing with the woman, I was able to negoitiate a discount on anything I needed in addition to the Groupon. At 5:15 the technician finally arrived. Over 2 hours after the window ended. Great. He was literally in the house for only 30 minutes carelessly throwing his materials around all over my new hardwood floors. After he left, I went downstairs to see that he did not even put the main unit back together, but left all the covers off. After all that, instead of them taking the Groupon off, I was charged $244 instead of $93. It took them a week and a half to reimburse me and even then it was through Paypal. So I was inconvienenced even more. I really discourage anyone from using this company.
more