While waiting to attend an event at the nearby Verizon Arena, my eleven-year-old daughter and I came upon JW Hill's Sports Bar & Grill. We arrived early, at about 4:45, along with several other small groups and families.
After being seated, we waited an unusually long time for initial contact from our waiter, "Zeus", (that's really how it appeared on the receipt ticket). All of the other parties which had been seated well after our arrival were able to order, and received their orders in an appropriate time period. After several inquiries, we were told that the order was only now being "put up", and would soon be out.
It is now nearly 5:45 and time is becoming a serious issue with regard to show time. The entrées finally arrived, (brought to the table by an older managerial woman without comment or apology), and to describe them as unappetizing would be a serious understatement.
The chicken bruschetta entrée consisted of the toughest piece of chicken that I have ever encountered. It was virtually un-cut-able, and had the texture of week-old fridge leftovers. The other meal was a kid's plate consisting of a simple hot dog and fries. To this day I have never seen a hot dog that was deemed inedible by an eleven-year-old. It was an aged brown color, and looked like the type you'd see languishing on the rollers at a gas station quickie mart. This hot dog was so unbearably salty that it was promptly abandoned on the plate along with the soggy pile of fries flanking it.
When we did have our brief and fleeting contact with our waiter, he always blamed the kitchen, even though we waited nearly 25 minutes for a kid's milk, while we witnessed him deliver several tables of complex margarita-like drinks, (peppered with tip-baiting banter), in the meantime.
After an excruciating 75-minute ordeal it was time to cut our losses and leave for the show. Although we had politely requested our check at the time the aforementioned managerial woman delivered our inedible entrées, our request was completely ignored as we watched her continue with her other concerns. Completely exasperated, and now short on time, we were forced to walk over to another waitress in order to locate "Zeus", who continued to function with his zombie-like inefficiency.
The bill came to $32, and was presented without apology. If time had not been such a factor, I would have asked to see the manager for an appropriate adjustment. Instead, we left feeling robbed and cheated of both our time and money.
Recommended only for those seeking catatonic service and potential food poisoning.
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