We love Dr. Lockard. He is very professional but also personable. He takes time to listen and answer questions. His office is really nice. He has gone out of his way to make it nice, especially for children. There are Game Boys that can be used while waiting. There is a Juke Box. They have an area where you can brush your teeth. This is especially helpful for children just coming in from school. They make a really big deal when you get your braces off. His office staff are very friendly and work with you on payments and money issues. My daughter loves getting to sign in on the computer each time too!