I moved to LA during the heat wave. My old Honda's A/C isn't what it used to be. I went to the Goodyear Tire Center on Vermont (443 S Vermont, Los Angeles) since they do more than tires there.
The fellow I was dealing with was polite enough, but there was an old man in the shop who was extremely rude. While waiting in the store for my estimate, the old man blurted to the polite one: "What does this guy want?" The polite fellow told him what I was there for. The rude one glared at me for a moment and went about his business.
They could not fix my A/C that day, because they needed to special order a part. I made an appointment to come back.
On the day I was to get my A/C fixed, I left my cars and keys there at the shop with the polite guy. I left and came back when I was instructed to come back. They were getting ready to close the shop, and I was told that they didn't have the time to get to my vehicle.
Since the A/C guy wasn't going to be there the next day, and I needed to get to work the day after, there was no way I could leave my car there. I was told that they "tried to call." Neither did I miss a call, nor was a message left for me.
I walked out pretty pissed, without any relief from the hot Southern California heatwave. And I'll never visit this shop again.