We visited Dr. Dan with a VERY sick chicken. Our beloved bird had been listless for days and we kept thinking she'd get better, but she started coughing and wheezing and we knew we had to get her to the doctor. Unfortunately, it was too late. But, Dr. Dan was kind, and gentle and did everything he could to try and save her. More importantly, he was honest with us every step of the way that it wasn't likely to work. (Which it didn't, sadly.) What really struck me, besides his honesty and the incredibly caring nature of the staff, was the time he took with us to explain how a chicken can get pneumonia, why it wasn't our fault, but what we could look for in the rest of our tiny flock etc.... I felt very cared for and about and the experience was really great. I would recommend them to ANYONE. I just wish we could take the cats and dog to him!