We had an incident with them, were the cashier charged me to renew the membership twice on the same receipt, I explained to her I did not need two memberships. Of course she could not give me a refund. We went over to the front desk, they told me they had to re-ring the receipt, okay I say, then they end up charging me again, I asked the clerk who in the heck needs 3 Sam's memberships? They argue with me it is right, I walked out, because I knew they were idiots. I end up faxing both receipts, to the main office, and the next day get a call that my credit card was to be credited the full amonut of all three memberships & I would get my membership free. I am probably not going to remew, the prices are low, but the service is next to nothing. I can find prices within a few cents if I shop around.