Washington Mutual offers a "Relationship Rate" when you have two or more accounts of a minimum balance. This bumps the interest offered by .25%.
I met that requirement and went into the bank to ask for that rate (they require you to come into the bank to initiate it for some reason). The bank never initiated the rate and I had to make subsequent trips into the bank to ask after it. The reps there said they'd check into it and call me back, but never did.
I finally got two different managers involved, both of whom were incredibly rude not to mention unhelpful! I was asking not only for the rate to be applied, but for the back interest due me. (I had opened a CD the same day I asked for the Relationship Rate, so that firmly marked the date of my request.) The bank manager scoffed at me, saying that it was "only $20-some dollars!" Whether or not it was "ONLY" $20-some dollars, it was MY money and THEIR mistake. Furthermore, it was NOT only $20-some dollars. It was well over $100.
The bank manager was supposed to call me back after she “handled it”, which, of course, she didn't. The back interest was finally added into my account with no notice (or apology) to me other than seeing the numbers on my statement.
I’ve been a WAMU customer for more than two decades. I've since discovered Key Bank offers a better interest rate and am moving my accounts to their bank. Hopefully they have a stronger appreciation for their customers.