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"GM certified" is near worthless from this Dealership. - Review by Claude A | Rick Hendrick Chevrolet

Rick Hendrick Chevrolet

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"GM certified" is near worthless from this Dealership. 1/21/2012

The battery died the first day and needed charging. Three days later battery required replacing. Battery voltage is required to be check and noted as part of the certification process. I doubt they ever checked it. Leather dash top had a huge ripple and was seperating at the window. Local GM dealer says the car should have never been "certified". Repair took a few days and the dash had to be pulled out. Also have several large paint chips on the lower rocker panels on all four panels and the front edge of the door. Rick Hendricks strongly said the inspection was done and those defects was within GM guidelines. GM has a case on this now with GM district manager. Rick Hendricks offered to replace the battery but never sent a check. They want to make me a "happy customer" with a car wash or some free service. I feel I was tricked and frauded. The car is not as it is advertised- see the below. Purchase one of our Certified Pre-Owned Vehicles and you'll get something you never thought possible: new car confidence with a used car price tag. The name "Certified" has always meant passing our strict standards, It's why our vehicles deliver more satisfaction and certainty than any ordinary used vehicle. Our detailed, 172-Point Vehicle Inspection and Reconditioning Process is one of the toughest hurdles in the industry. Before any Chevy, Buick, GMC, Pontiac or Saturn vehicle earns the title of Certified Pre-Owned, it must pass all of our rigorous standards first. Our 172-Point Vehicle Inspection and Reconditioning Process is conducted only by highly trained technicians and adheres to strict, factory-set standards to ensure that every vehicle's engine, chassis and body is in excellent condition. And we do check it all. From the engine block to the shocks, right down to the floor mats, no part is overlooked. If it fails a single point, we completely recondition it—or it won't be Certified. more
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