We hired Windy City DJ's for my daughter's wedding on 11/12/11. I later contacted Kim because we were not at all happy with the DJ that he sent to do our party. The DJ played only what he wanted to hear which was totally against what we had instructed him NOT to play, his CD equipment kept skipping, then without a word of warning of it being the last song the DJ packed up his equipment and left. I brought these items to Kim's attention in mid-December 2011. Kim asked if he could contact me after the holidays.because he had to contact the DJ to find out what went on. Today is January 18, 2012 and I have yet to hear from him. Based on this high level of customer service that I've received so far, If you are having a party I would not recommend using Windy City DJ's.