Scheduled an appliance service with them online. Next morning, I received an email confirmation AND they called my cellphone to confirm the appointment. I requested a 6pm to 9pm appointment timeslot. The appliance guys arrived at 9:00pm. I actually expected them to not show up since it was getting late. Their office is in Van Nuys, but they still showed up to my Irvine home late on a weekday night - awesome. They fixed my washer/dryer in less than 1 hour. Also, they took the time to explain to me how to use my washer/dryer in the safest way to avoid any damages to the machines. It was close to 10:00pm when they were done, but they took their time to explain how to use my machine.
I received excellent service from these guys... would hire them again for their courteous, patient service. 5-stars for still showing up for my service request so late on a weekday night, and also for taking their time to teach me some tips on using the appliance instead of rushing out the door!