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Pitiful Sales and Service - Review by John C | BMW of Mt. Laurel

BMW of Mt. Laurel


Pitiful Sales and Service 1/10/2012

My experience at BMW of Mt. Laurel was so bad, I cannot convey it in the character limit here. There are reviews under the name "Mount Laurel" versus Mt. Laurel, so I wrote one here as well. I was sold a CPO BMW that would not pass inspection without thousands of dollars in work. It took a month to get BMW of Mt. Laurel to own up to their mistake, and just as long for them to send me my registration and tags (I bought the car out of state). It's a great feeling when you purchase a car that is supposed to be just like buying new, but instead is a 35K paperweight. For more info, please find my full review on other sites under the screen name AlpineWhite135i. My issues with BMW of Mt. Laurel lie with their complete disregard for the guidelines and procedures set forth by BMWNA for offering a car for sale as a CPO vehicle, as well as abysmal customer service. With the cascade of issues I had post-sale, you would think a dealership would work hard to rectify the situation. Instead this dealership basically walked away from the problems they caused, and tried to wash their hands of me, just like the stereotype we all have of the slimy used car dealer that sold you a lemon. BMW of Mt. Laurel takes the "sucker born every minute" approach to selling cars, rather than relationship building. Once they have your money, it's all over. Folks, if you want an accurate assessment how a dealership treats its customers, reading the “good” reviews will give you a false impression, particularly when most of them appear to be written by dealership employees using phony accounts. Look closely at the grammar and sentence structure, and how they all seem to paint the same rosy story of how great the dealership is both sales and service. Is this simply a coincidence? Some say the dealership is “family friendly”. Have you ever encountered a dealership that won't let your wife or kids in? NEVER, therefore they are ALL family friendly! Reviews that employ the use of platitudes to convey a point should be taken with a grain of salt. more
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