I had a crack in my top panel and my door wouldn't shut. I Called late morning, the technician was at my house within 2 hours, gave me an estimate and repaired it right there. Even saw some errors in the way my opener was set up which caused the crack. He repaired it all, greased the rollers, and gave me tips on prolonging the door life. It couldn' t have been more convenient and the work was top notch. The office was friendly and responsive. For any future needs, I won't call anyone else.