I read all these wonderful reviews of this company, I called and spoke to them at least 3 times and asked about any hidden costs and recompense for any damage, etc but then it came time for the move it was Dawn Moving company that showed up - NOT Baltimore Best Movers. I am leaving this review for Baltimore Best movers because when I called to complain about the fiasco of a move I was told that the two companies are the same. The entire move was one big disaster. I was working at the hospital and they had strict instructions to call my fiance about the move -- I got 5 phone calls in the space of about 20 minutes because the guys couldnt find that place; the 5 phone calls were 45 minutes after the agreed upon start time. When they got there they had none of the moving materials that we had been promised as part of our moving package had been brought- something I had confirmed over the phone 3 times before the move. Then they broke a ton of my stuff; my fiance literally watched a shelf fall off a precarious pile of our belongings as the mover was moving. The wardrobes that were finally produced at no bar in them so the mover took a piece of a collapsable laundry hamper to use as a bar without asking - needless to say the plastic piece broke. Then they apparently didnt have covers to protect the furniture so they took the handmade quilt off my bed taped it around a piece of furniture - obviously without asking; the quilt was permanently damaged. Even after specific instructions to move furniture in the new place into the same rooms as they had removed it from the old place, we had dining room furniture in the bed room, etc There was $600 worth of damage and that was being really forgiving and they only compensated me about $300 after about 4 weeks of trying to track them down on the phone; as it I finally had to threaten legal action to even get these people on the phone. We are also sure that the mover stole $300 worth of liquor some of which cant be replaced; box was there before the move and gone afterward!