I don't have one negative thing to say about Melrose Jewelers. They treated me like I was the most important person they knew. They gave me some advice on what watch to get my wife and actually pointed me in the direction of the cheaper ones! Shocking for ANY company to do that. Melrose Jewelers made my wife happy and that, in turn, makes me happy. We received a use Rolex that looked and worked like new. My wife really loved the watch. Melrose Jewelers is a wonderful business that makes it able for me to afford the luxuries in life.