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RUDE, RUDE, AVOID THIS BIKE SHOP - Review by Rich C | Rockwall Cycling

Rockwall Cycling

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RUDE, RUDE, AVOID THIS BIKE SHOP 12/15/2011

RUDE, RUDE AVOID THIS SHOP. My 1st trip i wanted them to true my $1100 SRAM wheels. Came back with a slight wobble but most importantly I had some special decals from England that took me 5 weeks to get and I paid $80 for. There was a large tear the size of a dime on one of the decals when I got them back from where he used the lever to get the wheel off to adjust. When I complained about it all the tech did was argue with me insisting it must have been something I did, no way we did it. Just Plain Rude. I had to purchase again out of my own pocket at it took another 5 weeks to get them. My 2nd trip I purchased a new frame and wanted them to run a tap thru the bottom bracket to clear the paint overspray. Got it back and noticed that there were 2 black spacers in them that my other road bikes did not have. I called them and asked what those spacers were for and they said they were for a mountain bike. I asked them why did you put mountain bike spacers this bike when it is a road bike. They said just take them off. I said what? This was the only reason why I brought it in and paid you for. I wound up doing it myself because I did not want to put them out any. 3rd and final was today. I purchased a SRAM Force Groupset. This was the 12th bike I have put together from the ground up. The right shifter when I started trimming it had 2 plastic and 1 metal piece fall out of it. I called Rockwall Cycling to get an RA number so I could send it back to SRAM and get it fixed. They told me I had to bring it in with a receipt. I did and when I got there he began to take it a part. He put it back together and said "I don't see anything wrong, shifts fine". I said well what about the 3 pieces that fell out of my brand new shifter. Another tech jumped in and said since I purchased it from an online bike shop and paid with paypal that SRAM would not take it back and that SRAM told them specifically that anything from paypal or online bike store they would not accept. I called SRAM and this is a bunch of crap. I will never be back. more
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