I guess we picked the wrong day to have a baby shower, 11/27/11. James the owner did not give us a formal contract for the services of the event. I had arranged a meeting to sample the food and settle on a reservation, James was two hours late for our appointment his excuse was that he forgot. I did sample the food for the event and it was fabulous as well as the service and quaint atmosphere. Expecting the food and service to be the same or better for the baby shower, I was really disappointed on how the event was organized, it did not go as planned. Perhaps it was the second party of the day and staff was exhausted. Our time for the event was changed three times (I had to change my invitation times) by owner due to his first client being being a VIP customer and he did not want to rush her from the place so he gave us a 15% discount but he made up for it in the gratuity (he did not mention in the contract). The set up of the tables was wrong for the event, it was poorly planned, the owner winged the whole event and we did not get any of the desserts that were paid, also we had paid extra for a crepe station (for the presentation and food selection) well it was not done nicely. The tea was very good and the room was beautiful. The guests had a lovely time and said it was the best shower they have ever been to!! despite the side lines.
But service does matter also and it was very lacking that day.
When I questioned what happened at the event, that things did not happened and go accordingly, James got defensive and nasty with me and the mother to be. I do not recommend this place, especially if it is the second venue of the day.